Support Policy Page

1. Purpose

This policy defines what support you can expect from Kaju Factory regarding our products, services, and transactions. Our aim is to ensure you have a satisfying and smooth experience when you buy, receive, or request something from us.

2. Scope of Support

We provide support for:

• Product inquiries (grades, flavours, quantities, uses).

• Order status and shipping (tracking, delays, delivery issues).

• Quality/freshness issues (broken items, stale or damaged nuts).

• Billing, payment, and order correction issues.

• Returns, refunds, replacements per policy.

• General account assistance (login, wishlist, etc.).

We do not provide support for:

• Misuse of the product (e.g. cooking it in extreme conditions beyond usage suggestions).

• Alterations of product by third parties.

• Delays beyond our control (e.g. natural disasters, logistics strikes) unless they violate our shipping promises.

• Products purchased from other retailers (if not directly from Kajufactory).

3. Support Channels

You can reach us via:

• Email: [[email protected]] (or the email listed on the site) 

• Phone / WhatsApp: +91-98452-07191 

• Website Contact Form or Support Page.

• Social media (Facebook, Instagram) for general queries (we may redirect to formal support channels for issue resolution).

4. Support Hours

• Standard Support Hours: Monday to Saturday, from 9:00 AM to 6:00 PM IST.

• Emergency / Critical Support: For severe issues (wrong or damaged shipment, missing package, etc.), we aim to respond outside business hours if contacted.